How did you get started in your field? What was your journey to Pragmatics like?
I've had an interest in technology since I was a kid. My dad and I used to build custom PCs together, and since then, I knew that I wanted to work in the tech field. I was initially a Computer Science major in college, but after realizing that coding was not for me, I switched over to a Technology & Information Management major.
When I graduated from college, job searching was stressful until I found the 2020 Pragmatics Summer Internship Program. After the two-month internship, I was offered a full-time position as System Administrator in the Corporate IT Department.
Tell us more about your role at Pragmatics.
My role is to assist users with their IT-related issues as well as support daily IT operations and maintenance. We use ServiceNow, a cloud-based platform, to handle ticket requests and maintain our assets. All the support tickets come through ServiceNow, and corporate IT members assign themselves a ticket to complete. Once a ticket is completed, we enter in resolution notes that detail the steps we took to resolve the ticket. It also tracks all our hardware assets and includes tracking information.
Besides providing help-desk functionality to employees, I am responsible for conducting enhancements and configuration changes to ServiceNow. I work with the Quality Assurance (QA) team to determine which fields were mandatory and recently re-categorized our assets.
What is your favorite thing about working at Pragmatics?
I love the training opportunities and the culture of continuous learning...My team has always encouraged extracurricular learning, and I am given the flexibility to experiment with manual testing on the platform.
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I love the training opportunities and the culture of continuous learning.
Before joining Pragmatics, I did not have much experience with ServiceNow, but the platform is ubiquitous in the IT industry due to its faster, smarter, and more automated experience. It was Pragmatics that offered me my first opportunity to become familiar with this advanced technology.
My team has always encouraged extracurricular learning, and I am given the flexibility to experiment with manual testing on the platform. I went through ServiceNow's free ServiceNow Fundamentals course and watched YouTube videos. The company also sponsored the practice tests that I took on Udemy. I'm currently pursuing a ServiceNow System Administrator Certification. Having hands-on experience and access to educational materials allows me to familiarize myself with ServiceNow to provide better service to users and further increase enterprise productivity.
I'm also grateful for how helpful and friendly everyone I've interacted with has been. As a remote employee in California, I don't get an in-person relationship with my co-workers. Initially, I was worried that it would difficult to learn from my team, especially when we are in different time zones. However, they always manage to set aside time to help me out.
Outside of work, how do you describe yourself?
Outside of work, I spend my time playing games, cooking, DJing electronic dance music, and playing guitar! These hobbies allow me to be creative and are great stress relievers.