Statement of Work

The Pragmatics Team has extensive experience and proven skills to provide you with the highest quality services in all 3 of the task areas:

1. INFORMATION SYSTEM SERVICES (ISS) PRINCIPLE TASK AREA

• Systems Design, Development, Implementation and Customization
• Database Design, Development, Implementation, Customization
• Requirements Analysis Support
• Web-Site Development and Support
• Optimization Support
• Software Engineering and Integration Support
• System Integration and Integration Testing Support
• Object Oriented Methodology, Analysis, Design and Programming support
• Configuration Management
• CASE Tools Support
• System Administration
• Office Automation Support/Help Desk Support
• Operations Management Support
• Data Entry Support
• Media Duplication Support
• Installation Support
• Computer Operations
• Personal Computer (PC) Technical Support
• Technical Support
• Hardware Support.
• Security Planning and Analysis Support.
• Analytical Support (Network Traffic and Trend Analysis)
• System Design, Development, Implementation, Customization and Maintenance
• Electronic Data Interchange (EDI) Support
• Telecommunications Software Development Support
• Voice Mail Support (Support and Development)
• Voice Recognition Systems Support
• Interactive Voice Systems (Development and Support)
• Local Area Network Design
• Telecommunication Systems/Software Testing
• Engineering and Integration Support
• Software Security Certification and Accreditation
• Local Area/Intranet Design Support
• Internet Support
• Call Center Support

2. SYSTEM SECURITY SERVICES (SSS) PRINCIPLE TASK AREA

• Computer Security Awareness and Training
• Computer Security Incident Response
• Computer Security Planning
• Crypto Systems
• Digital Signatures
• Disaster Recovery, Continuity of Operations, and Contingency Planning
• Hot-site and Cold-site Support Services including Hardware and Software
• Independent Verification and Validation
• Mainframe Automated Information Security Support
• Public Key Infrastructure (PKI)
• Quantitative Risk Analysis of Large Sensitive Systems
• Security Certification and Accreditation
• Security for Small Systems, Telecommunications, and Client Service
• Software/Hardware Maintenance and /or Licensing
• Systems Vulnerability Analysis/Assessment and Risk Assessment

3. STRATEGIC BUSINESS SERVICES (SBS) PRINCIPLE TASK AREA

• Work System Design and Implementation
• Independent Validation and Verification Support
• Technical Support for the Disabled (Customization of Automated Interfaces, Needs Assessments, and etc.)
• Configuration Management Support, Including Planning and Reviews
• Metrics Support, Including Quality Measures and Function Point Analysis
• Workload Analysis and Concept of Operation Support
• Project Evaluation Support
• Ergonomics Support, Including Evaluations and Recommendations
• Change Management and Transition Management Support
• Business Process Re-Engineering Support
• Project Management Support
• Automated Tracking and Evaluation Tools Support
• Process Analysis Support
• Work System Design and Usability Labs Support
• Performance Engineering
• Quality Management
• Risk and Threat Analysis
• Privacy Planning and Analysis Support
• Disaster Recovery, Continuity of Operation and Contingency Planning
• Relocation, Installation and other Hardware Related Support.